Helpful information
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Find answers about membership, loans, and account services. For forms and more information, contact a service desk.
Frequently asked questions
Starting with Siomo.
For current forms or help with an application, contact the member service team.
Contact Siomo SaccoHow do I join?
A National ID or passport and a KSh 500 registration fee are needed. Download and complete the membership form on the Services page, then email it to customercare@siomosacco.com.
How do I apply for a loan?
Download and complete the loan application form. Send the form and guarantors’ scans in a separate document to creditofficer@siomosacco.com.
How do I transact on my account?
Use M-Pesa. Dial *882*89# and follow the prompts. Each request uses KSh 2 airtime.
What is the loan savings period?
Salaried members must have saved for at least three months. Non-salaried members must have saved for at least six months.
How are dividends paid?
Dividends are paid once a year, based on profits, member savings, and share capital.
Can I have more than one loan at a time?
Different loan types can run at the same time, such as a normal loan and an advance.